Our Team

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Jim Hawkins

Founder & Managing Director

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Jim began his I.T. career shortly after earning a Diploma in Accountancy from R.M.I.T., specialising in business software during the rise of IBM-compatible PCs. On the Gold Coast in 1985, his adaptable payroll and accounting systems were implemented by a new McDonald’s franchise in Brisbane. Recognising the franchisee’s need for specialised modules like inventory control, ordering, scheduling, and sales analysis, Jim developed tailored solutions that proved highly successful. Over time, these systems gained widespread adoption among McDonald’s franchisees, leading to the growth of Abcom as a prominent supplier of software and services for the Australian franchise industry.

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Peter Dessaix

​Business Development Consultant

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Peter's career reflects a dynamic blend of experience and adaptability. After excelling in FMCG account management, he transitioned to entrepreneurship, operating four McDonald’s franchises on the Gold Coast from 1998 to 2016. This role provided him with profound insights into the operational and strategic needs of McDonald’s Licensees.

Following his franchise tenure, Peter briefly explored hospitality as a café owner and pursued various investments. In mid-2021, he joined Abcom, focusing on Xero accounting platform user development, financial conversions, and training programs. Since October 2022, he has led Abcom's BOC projects and business product developments, including Fathom Business reporting implementation.

Peter's hands-on approach includes processing payroll for clients every Monday, ensuring he remains connected to the evolving needs of the product and its users. His problem-solving skills, client-centric focus, and extensive background make him a key contributor to Abcom’s mission of delivering innovative solutions and exceptional service.

Jason Batty

Regional Accounting Systems Manager

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Jason joined Abcom in 1995 while pursuing an Associate Diploma of Business in Accounting, combining academic learning with practical experience. With six years in the Quick Service Restaurant (QSR) franchise industry, working for a multi-site McDonald’s Franchisee, he brings extensive industry knowledge and insights to his role.

Rising from Store Systems Support Consultant to a position in Accounting Systems, Jason’s dedication and expertise have been pivotal to Abcom’s growth. His deep understanding of bookkeeping and systems for QSR franchises ensures successful implementation for a growing client base, keeping Abcom at the forefront of delivering innovative, client-focused solutions.

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Stuart Hitchcock

National Business Systems Architect

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Stuart joined Abcom in December 1992, bringing over six years of experience with a McDonald’s franchisee and a background in Computer Science from the University of Technology, Sydney, specialising in system analysis and design. Over 30 years, he has contributed to various roles, including Field Services, Client Support, Payroll and HR implementations, product design and testing, system customisation, and project management for major domestic and international clients.

Currently, Stuart focuses on architectural design for store and administration systems, consulting for development and POS interfaces, and third-party data conversion. As one of Abcom’s longest-serving employees, his extensive experience in the QSR industry makes him a vital contributor to the company’s product development and client growth.

Amy Robinson

​Systems Consultant

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Amy joined Abcom in early 2023, bringing over two decades of experience with the McDonald’s brand. Starting in the industry at just 14, Amy developed a profound understanding of business operations, supported by her Certificate IV in Bookkeeping and Accounting.

At Abcom, Amy plays a key role in transitioning Accounts Payable clients to advanced platforms like Xero and Fathom, ensuring efficient financial management. She also contributes to the continuous improvement of Abcom’s Back of House operations. Aspiring to become a Certified Public Accountant (CPA), Amy’s dedication and expertise drive her contributions to Abcom’s growth and innovation.

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Rod McClernon

​Learning and Development Specialist

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Rod's career spans decades in the food service and hospitality industry. Beginning in the early 1970s at Pizza Hut in Melbourne, he later served with the Victorian Police during the “Underbelly Years” before returning to Pizza Hut as a Restaurant Manager and eventually becoming State Manager for Tasmania in the early 1980s.

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Rod's career evolved with roles at Ansett Transport Industries and Denny's Restaurants before joining McDonald’s in the mid-1980s on the Gold Coast. He later opened and managed the Ballina and Lismore locations, earning the prestigious AAA award twice for the Ballina store. In 1995, Rod became a McDonald's Licensee, successfully operating the Mount Isa franchise until 2003.

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After leaving McDonald’s, Rod pursued a small family business in Townsville before joining Abcom in early 2011, bringing his wealth of experience and industry expertise to the team.